Takeback ("the Service", "we", "us") is a chargeback-response service operated at takeback.cc. When you connect a Stripe account and complete the setup questionnaire, the Service monitors payment disputes ("chargebacks") filed against your business, assembles response evidence from the information you provide, and submits that evidence to your payment processor on your behalf.
You must provide a valid email address and keep your password confidential. You are responsible for all activity under your account. You must be authorized to act for the business you register and for the Stripe account you connect. We may suspend or terminate accounts that violate these terms or that we reasonably believe are being used unlawfully.
By connecting a Stripe account (via Stripe Connect or a restricted API key), you authorize Takeback to: read dispute and related charge data from that account; upload evidence files; and submit dispute responses to the card networks through Stripe on your behalf, including automatically when you enable Auto-fight. You can withdraw this authorization at any time by disconnecting the account or revoking the key in Stripe.
Evidence and rebuttal letters are generated from the answers, policies, and files you supply. You warrant that everything you provide is truthful and accurate, and that you have the right to submit it. Submitting false or misleading evidence to a card network can have serious consequences for your business; review generated responses before enabling automatic submission if you have any doubt. Portions of rebuttal letters may be drafted using artificial-intelligence systems based strictly on the information you provide; you remain responsible for their content.
Dispute outcomes are decided by card issuers and networks, not by Takeback. We do not promise that any dispute will be won, that submissions will always occur before a network deadline, or that the Service will be uninterrupted or error-free. Statistics shown in the dashboard are informational.
Current pricing is described on our website. Where pricing is success-based (a percentage of recovered disputes), the fee applies to the disputed amount actually recovered to your account. We may change pricing with reasonable advance notice; changes never apply retroactively.
We retain all rights in the Service, its software, and its design. You retain all rights in the content you provide. You grant us a limited license to store and process that content solely to operate the Service for you.
The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all implied warranties, and our total liability for any claim arising out of the Service is limited to the fees you paid us in the three (3) months before the event giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, including lost revenue from dispute outcomes.
You may stop using the Service and delete your account at any time. On termination we stop monitoring and submitting on your behalf; disputes already submitted to the networks cannot be recalled.
We may update these terms as the Service evolves. Material changes will be announced by email or in the dashboard at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.
Questions about these terms: support@takeback.cc.