We fight your Stripe chargebacks. You only pay when we win.

Yes, as long as it's still waiting for your response. When you connect Stripe, Takeback picks up every open dispute on the account and answers it the same way as a new one. Disputes you've already responded to, or that are already decided, show in your dashboard but aren't filed again. Add a card for the 10% fee when you connect, so nothing holds the case up, and connect soon if the deadline is close: an unanswered dispute is lost automatically.

You are charged 10% of the amount recovered, and only once a dispute is decided in your favour. There is no subscription, no setup fee, and no minimum volume. Takeback charges nothing unless we win — 10% of what we recover. Stripe's own dispute fees still apply: in the US, $15 when a dispute opens and a $15 countered fee when a response is filed, which Stripe returns if you win. See the full breakdown.

Takeback charges nothing for it. The chargeback stands and the funds stay with the cardholder. Stripe's own fees still apply: Stripe keeps its dispute fee either way, and keeps the dispute countered fee it charged when the response was filed ($15 in the US), so a lost case costs that much more than not responding. Each outcome also sharpens the evidence Takeback assembles for your next case.

Smart Disputes is Stripe's own automated option. Stripe charges 30% of the disputed amount on each dispute it wins, and answers only the disputes it decides are eligible. Takeback charges 10% of what it recovers and answers every chargeback on your account, so on a $500 win that's $50 instead of $150. One difference in Stripe's fees: Stripe doesn't charge its countered fee ($15 in the US) when Smart Disputes responds, but does when Takeback files the response, and returns it if you win. Stripe lists its fees at stripe.com/pricing.

No. An account takes an email address and a password. Takeback asks for a card before it files your first case, because the 10% fee is charged to it when a case is won. Nothing is charged before then, and nothing at all on a case we lose.

It depends how you connect. With a restricted key, you create the key in your own Stripe dashboard with only the permissions Takeback uses (write access to disputes, files and refunds; read access to charges, early fraud warnings and Radar reviews), and can revoke it whenever you like. Connecting in one click uses Stripe Connect, which asks you to approve read and write access to your account. If you install Takeback as a Stripe App, Stripe's install screen lists the eight permissions it asks for, and each one is explained at takeback.cc/stripe/install. Whichever you choose, Takeback never holds your funds or moves money, and it refunds a payment only when you click Refund on a fraud warning.

Filing is automatic: there is no approval step, and no setting that turns it off. A Stripe webhook tells us the moment a chargeback is opened, or Takeback's regular check of your account finds it within ten minutes, and the evidence and rebuttal are built and filed straight after. A case is only paused when Takeback needs something from you, such as a card for the 10% fee or more detail in your answers about how you sell, and we email you when that happens. If it's more detail, anything still paused 24 hours before the issuer's deadline is filed with the evidence available. If it's a card, the case isn't filed until you add one, and an unanswered chargeback is lost.